Privacy policy

Nishikawa Communications Co.Ltd.("NICO") collects, uses and provides personal information properly based on laws, regulations related to the protection of personal information and Japanese Industrial Standard's "Personal Information Protection Management Systems - Requirements (JISQ15001)." We qualified the Privacy Mark with the approval of JIPDEC in June 2005.

About our privacy practices

In order to protect the personal information of our customers and stakeholders, NICO has established personal information protection management system under our protection policy, and working to maintain and improve the security level of our management.

  • When acquiring personal information, NICO shall clarify the purpose of use in advance and will not handle personal information beyond necessity to achieve the purpose.
  • We comply with laws and regulations regarding personal information protection, national guidelines, and other standards.
  • NICO deeply recognizes the risk of leakage, loss of personal information we have, and takes appropriate preventive and corrective actions.
  • NICO sets a contact for complaints and inquiries regarding personal information and responds promptly.
  • NICO periodically reviews protection management system of the personal information and makes continuous improvements to ensure effective implementation.

Purpose of use of personal information

NICO collects your data so that we can:

  • print direct mail etc, and send to customers.
  • print business card, nominal lists etc, and send to customers.
  • manage a campaign, run an event.
  • manage a website, SNS, etc.
  • operate business systems
  • provide information about products, services or events.
  • send products, support customers.
  • Record the log when customers enter our facilities.
  • recruit and manage employees

Entrustment of handling job of the personal information

We may provide all or part of the acquired personal information to contractors within the scope necessary to achieve the above-mentioned purpose of use. In this case, we will evaluate and select the contractor based on our standards and conclude a contract that includes provisions regarding personal information protection.

Request for disclosure of personal information

If you have a request for disclosure, correction, addition, or suspension of use for personal information used for sales or customer support, recruitment or management of our employees, we will respond after verifying your identity.

Request for disclosure of personal information (PDF)

Please keep in mind that the deletion of personal information may not be possible if it violates legal obligations.

Inquiries and requests for disclosure regarding the protection of personal information

Complaint consultation / disclosure request counter

Kenji Nishikawa Manager, Personal Information Management Group
TEL: 052-979-0345 e-mail: Contact us by inquiry form

Personal information protection manager

Eiji Maeda
Executive Officer, Nagoya Solution Division
TEL: 052-979-0345

Information of the authorized personal information protection organization

Name of the authorized personal information protection organization


Contact information for inquiry

JIPDEC Personal Information Protection Complaint Consultation Office
Location: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
Telephone: 03-5776-1379, 0120-700779

NICO Privacy policy for GDPR

1. Our privacy statement

The protection of your personal data is of great importance to Nishikawa Communications Co.Ltd. (“NICO”). This privacy policy (the “Privacy Policy”) therefore intends to inform you about how the NICO Group entities, acting as data controller, collect and process your personal data that you submit or disclose to us. We also act as data controller when we process your personal data received or obtained through third-parties. We process this personal data in accordance with the applicable EU and Member State regulations on data protection in particular, the General Data Protection Regulation No 2016/679 (the “GDPR”).

This GDPR privacy policy, in addition to “NICO privacy policy”, shows in particular the policy concerning the EU General Data Protection Regulations.

We encourage you to read this Privacy Policy carefully. If you do not wish your personal data to be used by us as set out in this Privacy Policy, please do not provide us with your personal data. Please note that in such a case, we may not be able to provide you with our services, you may not have access to and/or be able to use some features of the Website, and your customer experience may be impacted.

2. How do we use your personal data?

We will always process your personal data based on one of the legal basis provided for in the GDPR.

We may collect and process your personal data for the purposes detailed below, which are required so that we can pursue our legitimate interests and provide you with adequate services and products:

  • to ensure that content from our site is presented in the most effective manner for you.
  • to notify you about changes to our services.
  • to manage your customer account.
  • to offer you products and services.
  • to inform you about our policies and terms.
  • to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies.
  • to provide, improve, and develop our products, services, and advertising.
  • to use personal information for purposes such as data analysis, research, and audits.
  • to ensure business continuity.
    Also, subject to obtaining your express prior consent, we may also collect and process your personal data for the following purposes:
  • to provide you with information which we feel may be of your interest.
  • to allow you to participate in interactive features of our services, when you choose to do so.
  • to manage your subscription to the newsletter.
  • to share your personal information with third-party partners who may send you marketing communications in relation to their products and services.
  • for making business analysis.

Please be aware that you are entitled to withdraw your consent at any time, without affecting the lawfulness of processing based on your consent before withdrawal thereof.

We will process your data for these specified, explicit and legitimate purposes, and will not further process the data in a way that is incompatible with these purposes. If we intend to process personal data originally collected for one purpose in order to attain other objectives or purposes, we will ensure that you are informed of this. We will keep your personal data for as long as it is necessary for us to comply with our legal obligations, to ensure that we provide an adequate service, and to support its business activities.

3. What types of personal data do we use

For the purposes specified under this Privacy Policy, we may collect the following categories of personal data:

  • Name
  • Address
  • Location data
  • Email address (personal / professional)
  • Telephone number (personal / professional)
  • Online identifiers (IP address / cookie identifiers)
  • Recorded customer phone calls
  • Recruitment information (e.g., CV, certificates, marital status, date of birth, reference letters).

We can obtain such personal data either directly from you when you decide to communicate such data to us (i.e., when you fill in forms displayed on the Website) or indirectly where such personal data is provided to us by your electronic communication terminal equipment or your Internet browser. We ensure that the personal data processed is adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

4. How do we share your personal data?

We may share your personal data with NICO Group entities and with third parties in accordance with the GDPR. Where we share your data with a data processor, we will put the appropriate legal framework in place in order to cover such transfer and processing.

Strategic Partners

Subject to your prior consent, your personal data may be transferred to, stored, and further processed by strategic partners that work with us to provide our products and services or help us market to customers. Your personal data will only be shared by us with the partners in order to provide or improve our products, services and advertising.

Service Providers

We may share your personal data with companies which provide services on our behalf, such as hosting, maintenance, support services, email services, marketing, auditing, fulfilling your orders, processing payments, data analytics, providing customer service, and conducting customer research and satisfaction surveys.

Corporate Affiliates and Corporate Business Transactions

We may share your personal data with all NICO's affiliates. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.

Legal Compliance and Security

It may be necessary for us - by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence - to disclose your personal data. We may also disclose your personal data if we determine that, due to purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate.

We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

Data Transfers

Such disclosures may involve transferring your personal data out of the European Union to the following country: Japan, India, Singapore and Vietnam. These countries may change due to changes in our business environment.

Such transfer may take place for the purpose such as personnel evaluation of employees, processing of salaries and reimbursement expenses, and contracts with business partners. For each of these transfers, we make sure that we provide an adequate level of protection to the data transferred, in particular by entering into standard contract clauses as defined by the European Commission decisions.

5. Our records of data processes

We handle records of all processing of personal data in accordance with the obligations established by the GDPR, both where we might act as a controller or as a processor. In these records, we reflect all the information necessary in order to comply with the GDPR and cooperate with the supervisory authorities as required.

6. Security Measures

We process your personal data in a manner that ensures their appropriate security, including protection against unauthorised or unlawful processing, accidental loss, destruction or damage. We use appropriate technical or organisational measures to achieve this level of protection.

We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Notification of Data Breachea to the Competent Supervisory Authorities

In case of breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed, we have the mechanisms and policies in place in order to identify it and assess it promptly. Depending on the outcome of our assessment, we will make the requisite notifications to the supervisory authorities and communications to the affected data subjects, which might include you.

8. Processing Likely to Result in High Risk to Your Rights and Freedoms

We have mechanisms and policies in place in order to identify data processing activities that may result in high risk to your rights and freedoms. If any such data processing activity is identified, we will assess it internally and either stop it or ensure that the processing is compliant with the GDPR or that appropriate technical and organizational safeguards are in place in order to proceed with it.

In case of doubt, we will contact the competent Data Protection Supervisory Authority in order to obtain their advice and recommendations.

9. Customers' and Partner's rights

You have the following rights regarding personal data collected and processed by us.

Information regarding your data processing: You have the right to obtain from us all the requisite information regarding our data processing activities that concern you.

Access to personal data: You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and certain related information.

Rectification or erasure of personal data: You have the right to obtain from us the rectification of inaccurate personal data concerning you without undue delay, and to complete any incomplete personal data. You may also have the right to obtain from us the erasure of personal data concerning you without undue delay, when certain legal conditions apply.

Restriction on processing of personal data: You may have the right to obtain from us the restriction of processing of personal data, when certain legal conditions apply.

Object to processing of personal data: You may have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you, when certain legal conditions apply.

Data portability of personal data: You may have the right to receive your personal data in a structured, commonly used and machine-readable format, and have the right to transmit those data to another controller without our hindrance, when certain conditions apply.

Not to be subject to automated decision-making: You may have the right not to be subject to automated decision-making (including profiling) based on the processing of your personal data, insofar as this produces legal or similar effects on you, when certain conditions apply.

If you intend to exercise such rights, please refer to the contact section.

If you are not satisfied with the way in which we have proceeded with any request, or if you have any complaint regarding the way in which we process your personal data, you may lodge a complaint with a Data Protection Supervisory Authority.

10. Children

We do not knowingly collect and process information on children under sixteen (16) without permission and consent of their parent(s). If we discover that we have collected and processed the personal data of a child under sixteen (16) directly, or the equivalent minimum age depending on the concerned jurisdiction, we will take steps to delete the information as soon as possible. If you become aware that a child under sixteen (16) has provided us with personal data directly, please contact us immediately by using the contact address specified under this Privacy Policy.

11. Links to other sites

We may propose hypertext links from the website on which this policy is stated to third-party websites or internet sources. We do not control and cannot be held liable for third parties' privacy practices and content. Please read carefully their privacy policies to find out how they collect and process your personal data.

12. Updates to Privacy policy

We may revise or update this Privacy Policy from time to time. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy. If we make changes which we believe are significant, we will inform you through the Website to the extent possible and seek your consent where applicable.
For any questions or requests relating to this Privacy Policy, please use the inquiry form.

Cookies policy

Cookies are small text files which are placed on your computer or mobile phone when you visit a website. They are widely used in order to make websites work or to work more efficiently. The cookies help our Website to recognize your device and remember information about your visit (e.g., your preferred language, font size and other preferences).

How do we use cookies?

We do not use cookies to track you individually or to identify you, but to allow us to operate the Website as you have requested and facilitate your navigation on our Website and use of its features, so as to provide you with a seamless experience.

We use analytics tools such as google analytics and Pardot, to help us measure traffic and usage statistics in order to understand how visitors access and use our Website. We use information collected through cookies to help improve our Website and to compile aggregate statistics about how our Website is used by visitors. Please note that in this context, collects your personal data through the use of analytics tools on our Website. If you would like to know learn more about how google analytics or Pardot works, and how it collects and processes data, please refer to the google analytics or Pardot.

How to manage your cookies preferences

Most browsers allow you to manage your cookies preferences by changing your browser settings. You may thus set your browser to: (i) automatically accept or refuse all cookies; (ii) automatically accept or refuse first party cookies and/or third party cookies; or (iii) notify you before any cookies are set on your terminal equipment so that you get the opportunity to accept or refuse such cookies.

Consequently, if you consent to our use of cookies but later wish to opt out, you may at any time through your browser settings delete the cookies which have been set and change your browser settings to block all or part of any further cookies. The “Help” function of your browser should tell you how. Alternatively, the following links provide instructions for managing cookie settings of commonly used browsers:

In addition, if you do not want google analytics to be used in your browser, you can

Moreover, you can use another online service enabling you to manage the advertisement cookies placed on your devices:

Please note that if you block cookies, your experience on our Website may be impacted as we may then not be able to provide you with full access to all functionalities and contents of our Website.

How long do we retain cookies?

We do not specifically define the retention period of cookies.

Established: June 1, 2004
Revised: January 31, 2020
Nishikawa Communications Co., Ltd.
CEO Eiichi Nishikawa

2-11-16 Higashisakura, Higashi-ku, Nagoya-shi, Aichi-ken 461-0005, JAPAN
TEL +81-52-979-0508 / FAX +81-52-936-7275